Privacy Policy

Updated: February 20, 2026

At Guesthouse, we believe a stay should feel personal without being intrusive. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a reservation with us.

1. Information We Collect

We collect information you provide directly to us and information generated automatically through your use of our website.

Information you provide:

• Name, email address, phone number, and mailing address when you make a reservation or contact us
• Payment information (processed securely through our payment provider — we do not store full card details)
• Guest preferences, special requests, or accessibility needs you share with us
• Messages and correspondence sent through our website or email

Information collected automatically:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on the site, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process reservations and manage your stay
• Communicate with you about your booking, including confirmation and pre-arrival details
• Respond to inquiries and provide customer support
• Improve our website, services, and guest experience
• Send occasional newsletters or promotional offers — only with your consent, and you may opt out at any time
• Comply with legal obligations and prevent fraud

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: Trusted third parties who help us operate our website or fulfill bookings (e.g., payment processors, booking platforms, email service providers), bound by confidentiality obligations
• Legal requirements: When disclosure is required by law, court order, or to protect the rights and safety of our guests, staff, or property
• Business transfers: In the event of a merger, acquisition, or sale of Guesthouse, your information may be transferred as part of that transaction

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for the period required to comply with legal, tax, and accounting obligations. Reservation records are typically retained for seven years. You may request deletion of your data at any time (subject to any legal retention requirements) by contacting us at the address below.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve functionality and understand how visitors use our site. These include:

• Essential cookies: Required for the website and booking system to function correctly
• Analytics cookies: Help us understand traffic patterns and improve our site (e.g., Google Analytics, used in anonymized form)
• Preference cookies: Remember your settings and choices across visits

You can control cookies through your browser settings. Disabling certain cookies may limit some features of our site. Where required by law, we will request your consent before placing non-essential cookies.

6. Third-Party Links

Our website may contain links to third-party websites (such as local attractions, maps, or booking partners). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

7. Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. Payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details in Section 10.

9. Children's Privacy

Our website is not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us so we can remove it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out: